LocService · Case studies

Case studies
LocServiceRentals · Customer support
87%
of support tickets answered with our AI drafts

LocService handles several hundred customer-support tickets a day. We built an assistant that reads all their past tickets and internal documentation to draft the answer for each new ticket, tailored to the customer's profile and history.

87%
Of tickets answered with our AI drafts
Hundreds
Of tickets handled per day

// What we did

  • Connected to their internal APIs to pull real customer context.
  • Classification rules so the same question gets the right answer per customer type.
  • Hundreds of tickets a day, our drafts used on 87% of them.
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AFP
NextNews · Journalism

AFP

AFP is one of the world's largest news agencies. As part of a France 2030 project, we're building AI tools that help their journalists work faster, on top of a corpus of 90 million documents: articles, images, video, and wires.

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